We prefer not to premix the blends and store them. This increases the efficiency ofthe products. Once we receive your order, our team will concoct your blends. Expect the delivery in 5-10 working days.

• For orders below Rs.1500 the shipping fee is Rs.100.
  
• Shipping is free for orders above Rs.1500.
  
• Shipping rates are for order within India. We currently are not accepting international orders.

As a rule, we do not send free samples, unless for a promotional or PR activity. Requests for free products will be reviewed and sent at our discretion.

We strive to do everything we can to help our customers have a positive experience on our website, and we hope that you love our products as much as we do. Any complaints should be raised with our Customer Service Team by emailing them at care@secretalchemist.com.

We always ensure that our products leave our warehouse in good condition,however our packages are damaged in transit from time to time. If you are dissatisfied with the condition of your delivery, please email a picture to our Customer Service Team at care@secretalchemist.com and they will be happy to help.

We always assure that our products are specially handcrafted for you with utmost love and safety. Once received by you, we unfortunately cannot accept returns.

The human body has seven main pulse points. Pulse points are the areas where your blood is closest to your skin allowing for fast absorption. These areas are the inside of the wrists, behind the ears, back of the neck & temples of your forehead.

Please do not use these blends for children below 12 years of age. The percentage of dilution of these essential oils are far higher for children as compared to adults. For adults we use a maximum of 30 drops whereas for children:-

• 12yrs to 16yrs — 10–15 drops.
  
• 07yrs to 12yrs — 05–08 drops.
  
• 03yrs to 07yrs — 02–03 drops.
  
• 01yrs to 03yrs — 01–02 drops.
  

In general, we would advise customers to not use our blends for pregnant or nursing women. Most essential oils are safe to use during pregnancy, however, there are a few that we do not recommend during pregnancy including the ones that have hormonal effects or can stimulate smooth muscle contractions. Please consult with your physician before using any essential oils.

Aromatherapy blends should ideally be used within 6 months of opening. The best way to maximize the life of your oils is to keep them in a cool dark place, away from direct sunlight. Our amber bottles will help prolong their life. If the oil is exposed to heat, air or light, the shelf life will greatly diminish. Old oils should never be used as there is a risk of irritation or sensitization.

Our products are cruelty free and are not tested on animals.

Our ingredients are all natural, organic, and nourishing. They are not only safe, but are actually beneficial to your health. With no harmful chemicals, just sourced from the environment around us, Secret Alchemist is the goodness of Earth in a bottle.
As a Secret Alchemist initiative, we are ddonating 2% of our profits to non-profit organisations towards planting of trees. #earthtobottletoearth

We are striving towards launching a recycle program soon! (more information to come) The customers can return their used glass bottles, which we can then refill and send back. This is part of our commitment to reducing waste.