1. PRIVACY POLICY

We understand and value the importance of safeguarding your personal information and have a privacy policy (the “Privacy Policy”) to ensure that your personal information is sufficiently protected. Your continued use of the Website implies that you have read and accepted the Privacy Policy and agree to be bound by it.

This Privacy Policy describes the types of personal information we collect on this Website, and how this information is used and shared. This Privacy Policy governs only information provided to our Website. By accepting the Privacy Policy, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.

Your Personal Information

With regards to customer and product information, you can register at our Website which enables us to contact you via email or telephone to inform you about our products as well as respond to your comments and queries. As part of this registration process, we collect and store the personal information that you may choose to provide us with, such as your name, email address, mobile phone number and date of birth.

Using your Personal Information

In the event you choose to share your personal information with us, we may provide you service and marketing related announcements through telephone or email. This type of communication helps us remain responsive to your concerns and provide the best level of customized service that is best suited to your needs.

Payment Information

Our Website does store any payment related data or banking information. Such data is not directly available to us and is directly transmitted through the payment gateway provider to the payment network or bank. No such information is stored by the Website.

Third Parties

In the event we employ other companies and individuals to perform certain tasks on our behalf, such third parties may be provided with access to personal information needed to perform their functions but may not use such information other than on our behalf and in accordance with this Privacy Policy.

Compliance with Law

We may disclose information that is necessary to comply with any applicable law, regulation, legal process or governmental request. In addition, we may disclose any information when it is necessary to prevent physical harm or financial loss or in connection with suspected or actual illegal activity.

Securing Personal Information

We maintain reasonable safeguards for this Website to protect against unauthorised disclosure, use, alteration or destruction of the personal information provided by you. If you have any questions about security at our Website, you can email us at care@secretalchemist.com.

Amendments to the Privacy Policy

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. We suggest that you periodically consult this Privacy Policy. You will not be directly informed regarding any changes to the Privacy Policy.

2. PRODUCTS AND SERVICES FOR PERSONAL USE

The products you receive from us are for your personal use only. You are not permitted to sell or resell any of the products that you receive from us. We reserve the right to, with or without notice, to cancel or reduce the quantity of any products provided to you, if we believe they violate the Terms of this Website.

3. ACCURACY PRODUCT, SERVICES & PRICING INFORMATION

We strive to be as accurate as possible in providing both product and pricing information, however errors may occur. The product pictures are indicative and may not match the actual product in terms of description, colour, or any other content available on the Website.

We cannot confirm the price of a product until your order is placed. If a product has been listed at an incorrect price or information due to a technical error, the Company reserves the right, at its sole discretion, to refuse or cancel the order placed unless the order has already been delivered, in which case the order has been deemed to be accepted. The Company has the right to contact you to modify the price of the product at the time of placing your order or to cancel your order and notify you of such cancellation. If the order is cancelled after the payment has already been processed, the said amount will be credited to your account based on the banking information provided.

WE RESERVE THE RIGHT TO CHANGE OR ALTER THE PRICES AND AVAILABILITY OF THE PRODUCTS ON THIS WEBSITE WITHOUT PRIOR NOTICE AND AT OUR SOLE DISCRETION .

We may revise and cease to make available any product at any point of time. If we are unable to deliver your product on time, or at all, we will notify you of the same via email/telephone and your order will stand cancelled due to product unavailability or failure of timely delivery. We will not be liable for any damages in the event of cancellation of an order or a delay in delivery.

4. YOUR ACCOUNT

This Website must be used by only such persons who are competent to contract under the Indian Contract Act, 1872. Any minor accessing our Website, must do so, under the supervision of their guardians. In order for you to have complete access to all the features of our Website, we may require each User to have a registered account. We reserve the right to force the forfeiture of any username for such registered account for any reason as we may deem fit to protect our interests or the interests of other Users.

It is your responsibility to maintain the confidentiality of your account as well as the activity on your account. Please take due care when selecting a password and setting up your account. You are solely responsible for all activity on your account. We will not be liable for any harm caused related to the theft, misappropriation or any other loss due to your authorization of anyone else to use your account.

If you know or have reasons to believe that the security of your account has been breached, please notify us immediately and change your password/suspend your account at the earliest.

We reserve the right to terminate accounts without prior notice if any of the Terms herein are violated, or if we decide, in our sole discretion that it is in the Company’s best interest to do so.

5. MODES OF PAYMENT

Payments for our products are available on this Website through the following routes: (a) credit cards; (b) debit cards; (c) net banking; (d) UPI; (e) wallets; (f) e-Gift cards; and (g) cash on delivery.

Credit card, debit card, UPI and net banking payment options are instant payment options and are recommended to ensure faster processing of your order. The cash on delivery option may not be available for various products.

We reserve the sole right to decide the products and jurisdictions for which cash-on-delivery will be made available.

6. SHIPPING AND RETURNS

Purchases are shipped from Mumbai by reputed courier agencies. We ship Pan India. Please allow us 3-7 (three to seven) business working days from the receipt of your order.

All orders are processed between 10:00 AM to 6:00 PM from Monday to Saturday, excluding public holidays.

We will not responsible for damage after delivery. For any customer complaints arising from your order, please contact care@secretalchemist.com within 7 (seven) business days of your order delivery for resolution.

Returns and Refunds

All products once purchased are non-refundable. In general, an item maybe eligible for return within 7 days from the date of product delivery if it fulfils any of the following conditions: (a) sold in a physically damaged condition; (b) has missing parts or accessories; and (c) product packaging not opened; and (d) product not used.

While we will ensure that your package is handled as best as possible, given that a damaged or already opened product cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered. Once your return/refunds request has been accepted, the process will be completed within 7-21 (seven to twenty one) business days. No refund shall be made once goods are sold.

Exchange

Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms: (a) returns and exchanges requests will be subject to checking and vetting by the Company; and (b) damages due to neglect, improper usage or wrong application will not be covered.

7. CANCELLATION OF ORDERS

In the event of a request for order cancellations, we reserve to the right to accept or reject requests for order cancellations for any reason. If we receive a cancellation notice for an order which has not been processed / approved by us, we shall cancel the order and refund the entire amount, however we will not be able to cancel orders that have already been processed. We have the sole discretion to determine whether an order has been processed or not. You agree not to dispute the decision made by us and accept our decision regarding the cancellation.

8. INTELLECTUAL PROPERTY RIGHTS

Any content available on this Website including but not limited to trademarks, logos, text, graphics, logos, images, audio clips, data compilations and software, and structure compilation and organization thereof belongs to the Company under the intellectual property laws of India. No content or portion of this Website may be reused, sold, duplicated or otherwise exploited without the express prior written consent of the Company.

9. LIMITED LICENSE

We grant you a limited, non-exclusive, non-transferable right to access and use the content and materials on this Website. You may not use any content available on this Website for commercial use. You must retain, without modification, all proprietary notices on the Website or affixed to or contained in the Website.

The Company reserves the right, at any time, without notice, and at its sole discretion, to terminate your license to use this Website and to block and prevent your future access this Website.

10. THIRD PARTY LINKS

Our Website may contain links to other third party websites linked to or from our Website. Please note that we are not responsible for the content appearing on any such third party pages and any use of such third party website will be at your own risk. The links appearing on our Website are for convenience only and do not amount to endorsements by us. We are in no way responsible for any third party website, nor do we assume any liability for the content, products or services from such pages and websites. We request to please thoroughly read the terms and conditions of any website you visit.

11. REPRESENTATIONS AND WARRANTIES; LIMITATIONS OF LIABILITY

This Website is presented on an “as is” basis. We make no representations or warranties of any kind whatsoever, express or implied, in connection with the Terms or this Website, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.

Through your use of this Website, you agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort (including negligence) or otherwise), under any circumstances whatsoever, for any: (a) interruption of business; (b) issues with access to the Website; (c) data non-delivery, incorrect delivery, or any other corruption/modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on this Website; (e) computer viruses, system failures or malfunctions which may occur in connection with your use of this Website; (f) any inaccuracies or omissions in content; or (g) events beyond our reasonable control.

Our products are based on natural formulations. While we are taking every precaution and effort to ensure that our products are safe for human use, it is possible that certain formulations may cause allergic reactions or adversely affect certain individuals. We request that you carefully read the ingredient list of each product to ensure that it is safe for your use. It is your sole obligation to take adequate precautions/ dermatological advice before use of any of our products. We will not responsible or liable for any product related issues, including without limitation any allergic reactions on account of usage of our products.

Further, to the fullest extent permitted by law, we will not be liable for any indirect, special, punitive, incidental, or consequential damages of any kind (including lost profits) related to our Website or your use thereof regardless of the form of action whether in contract, tort (including negligence) or otherwise.

You agree that no claims or action arising out of, or related to, the use of this Website or these Terms may be brought by you more than 1 (one) year after the cause of action relating to such claim or action arose.

12. INDEMNIFICATION

You will release, indemnify, defend and hold harmless the Company, and any of its contractors, agents, employees, directors, shareholders and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) relating to or arising out of: (a) the Terms set forth herein and any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms; (b) your use of the content of this Website; (c) your use of the Company’s products (including trial products); (d) any intellectual property of any entity and (e) any information or data supplied to the Company by you. You also agree to indemnify the Company for any loss, damages, or costs, including reasonable attorneys’ fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.

You will have the sole obligation to defend the Company against any third party claim arising due to the use of this Website or the Company’s products. The Company will have the right but not the obligation to participate in any defense against such third party claim. Any settlement will require the Company’s written consent. This provision shall survive any cancellation of the Terms or your use of the Website or the Company’s products.

13. DISPUTES

In the event you have a complaint regarding our Terms or products, we will attempt to resolve the complaint through our internal complaint-resolution procedure. If we are unable to resolve the complaint, mutually and amicably, then such dispute shall be government by the laws of India and the courts of Mumbai.

Any dispute arising out of or in connection with this Website or these Terms, shall be settled, through arbitration in accordance with the Arbitration and Conciliation Act, 1996 by a panel consisting of 1 (one) arbitrator appointed by the Company. The language of the arbitration shall be English, and the venue of the arbitration shall be Mumbai, India. The arbitral award will be final and binding on both the parties.

The Company may seek any injunctive, interim or preliminary relief from a Court of competent jurisdiction in Mumbai, India, necessary to protect its (or its agents, suppliers, and subcontractors) trademark, other intellectual property rights or confidential information, pending the completion of arbitration.

14. GOVERNING LAW

These Terms are governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction will be Mumbai, India.

15. SITE SECURITY

You are expressly prohibited from violating or attempting to violate the security of this Website, including without limitation: (a) accessing data or a server that you are not authorized to access; (b) sending unsolicited mails including marketing of our products; (c) attempting to interfere with the service of any other User including submitting a virus to this Website; (d) attempting to breach security or authentication measures and undermining the security of the system; (e) forging any header or any part of the header information in any email; or (f) threaten the unity, integrity, defence, security or sovereignty of India.

The Company is entitled to investigate any instances that may involve such violations and cooperate with law enforcement authorities accordingly. You agree not to use any software or device to interfere or attempt to interfere with the functioning of this Website. Further, you agree not use or attempt to use any tool or search engine to navigate this Website other than the search engines which are generally available.

16. TERMINATION

The Terms are effective unless and until terminated by either you or the Company. You may terminate these Terms at any time, provided that you discontinue any further use of the Website. The Company may terminate these Terms without any notice, and consequently deny you access to this Website. Such termination will be without any liability to the Website.

Upon any termination of these Terms, either you or us, you must destroy all content derived from this Website. Termination of the Website will not negate your obligation to pay for the product already ordered or affect any liability that may have arisen under the Terms.

17. GENERAL

We reserve the right, in our sole discretion, to alter these Terms at any time by posting the changes on this Website and providing notice of such change. Any changes are effective immediately upon posting to this Website. Your continued use of this Website thereafter constitutes your agreement to all such changed Terms, We may, with or without prior notice, terminate any of the rights granted by these Terms.

The Company shall not be liable for any failure to comply with its obligations caused by weather conditions, fire, flood, strike, hurricane, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, Acts of God, epidemics, pandemics or any other circumstances amounting to Force Majeure (including the operation or disruption of the internet/ telephone systems). The Company shall also not be responsible for any loss or damage if it has to discontinue the Website or any of its services in compliance with any law, ruling, order, regulation, requirement or instruction of any Central/State Government or for any other unavoidable reason beyond its control.

Any failure to require your performance of any of these Terms shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms shall be unenforceable or invalid under any applicable law or by any applicable arbitral award or court decision, the Terms shall be not invalid as a whole but shall be modified, to the extent possible. The Company accepts no liability for any errors or omissions, whether on behalf of itself or any third parties.

If you have any questions regarding these Terms, please email us at care@secretalchemist.com

CONTACT INFORMATION :

Customer Service Desk

E-mail ID – care@secretalchemist.com