Privacy Policy

Effective Date: July 15, 2025

At Secret Alchemist, operated by 24 Carat Remedies Private Limited (“we”, “us”, or “our”), we respect and value your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from www.secretalchemist.com (“Website”).

By continuing to use this Website, you acknowledge that you have read and agreed to this Privacy Policy. If you do not agree, please do not access or use the Website.

1. Information We Collect

We may collect and process the following types of personal information:

• Name, email address, phone number

• Shipping and billing addresses

• Purchase history and preferences

• Technical data (e.g., IP address, browser type, device information)

• Communication content (e.g., queries, support emails)

2. How We Use Your Information

We use your personal data to:

• Process and fulfill your orders

• Respond to your questions and support requests

• Customize your shopping experience

• Send updates, offers, and promotions (with your consent)

• Comply with legal and regulatory obligations

3. Cookies

We use cookies and similar technologies to:

• Remember your preferences

• Improve Website performance

• Analyze traffic and usage patterns

You can adjust your cookie settings through your browser at any time.

4. Sharing Your Information

We do not sell or rent your personal information. We may share it only with trusted third parties that help us:

• Process payments

• Fulfill orders

• Manage logistics and delivery

• Analyze data and improve services

These third parties may access your data only to perform specific tasks on our behalf and are obligated to protect your information.

5. Payment Information

We do not store any payment details such as credit/debit card numbers or bank information. All payment processing is handled securely via trusted payment gateway providers.

6. Your Rights

You have the right to:

• Access and review your personal information

• Correct or update your data

• Request account deletion

• Opt out of promotional emails

To exercise any of these rights, please email us at: support@secretalchemist.com

7. Data Security

We take reasonable technical and organizational steps to safeguard your personal data. However, no method of data transmission over the internet is entirely secure.

8. Compliance with Law

We may disclose your personal data if required to do so by law, or to protect our rights, prevent fraud, or respond to a legal process.

9. Third-Party Services

We may employ other companies or individuals to perform services on our behalf. These third parties are given access to the information necessary to perform their duties but are not allowed to use it for any other purpose.

Our Website may also contain links to third-party sites. We are not responsible for the privacy practices of such websites and encourage you to read their privacy statements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. We recommend reviewing it periodically to stay informed.

11. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact:

Customer Service Desk
📧 care@secretalchemist.com